Casper Phone Numbers and Emails

Toll-Free Number:

  • (888) 498-0003
Send Message

Customer Service:

  • (855) 255-8611
    Toll Free

Casper Emails:

Accessibility
Customer Service
Legal
Privacy Inquiries
Media
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Casper Customer Service?

Most Popular Number:

(888) 498-0003
Total calls: 39 Issues resolved: 4 Last call: Mar 25, 2024

What Is Casper Phone Number?

The Casper phone number for customer service inquiries is 1-917-382-8157. You can use this helpline for consultation with a support expert Monday through Friday between 9 a.m. and 9 p.m. and weekends from 9 a.m. to 6 p.m. EST. The professional advisor will answer your questions and provide information about their products, materials, sizes, and prices. You can also learn about their special offers and sales at this number. The Casper customer care assistant at 1-888-498-0003 will help you choose a mattress, pillow, furniture, and bedding according to your preferences and provide instructions to place the order. If you have questions regarding Privacy Policy, contact the Data Protection Officer at 1-855-255-8611.

What Is the Casper Corporate Office Address?

The Casper corporate office mailing address is Casper Sleep Inc., 3 World Trade Center, 39th Floor, 175 Greenwich Street, New York 10007, United States. You can send official notices, requests, and other documentation to their headquarters. The customer support team at this address deals with consumers’ concerns, complaints, and suggestions. The Privacy Policy inquiries and Data Protection requests can be sent to the legal department at this corporate office.

You can find the location of a specific company store on their website. Scroll the homepage down and click the Stores link in the About section. Enter your Zip code or city to see the stores nearby.

What Are the Casper Hours of Operation?

The Casper customer service hours are Monday to Friday from 9 a.m. to 9 p.m. EST. You can call their helplines on weekends between 9 a.m. and 6 p.m. EST. The customer support live chat is available during the same business hours. The Help Center representatives are also ready to answer your questions and help with your issues via social media within regular customer service hours. You can reach the Sales representatives Monday through Friday from 9 a.m. to 10:30 p.m. EST and on weekends between 9 a.m. and 6 p.m. EST.

If your inquiry is not time-sensitive, you can email the Casper customer service team at support@casper.com.

How Do I Contact Casper Customer Service via Live Chat?

You can access the Casper chat from the company website. Visit their Contact Us page and click the chat icon in the bottom right corner of the screen. Select the topic that corresponds best to your inquiry from the list and click Submit. The Casper customer support agent will be connected to the chat to help you resolve your issue or answer your questions. The live expert is available via chat within regular customer service hours. You can also get in touch with Casper support via direct messages on social media. If you require assistance outside working hours, email their Help Center at support@casper.com.

PissedConsumer Club

Contact Information

Casper Website:

Casper Help Center:

Corporate Office Address:

Casper Sleep Inc.
3 World Trade Center, 39th Floor, 175 Greenwich Street
New York, New York 10007
United States

Other Info (opening hours):

Hours:

500 Treat Ave,

San Francisco, California 94110


Dircksenstraße 47,

Berlin, Berlin 10178, DE

More contact details

Casper Rating Based on 11 Reviews

Rating details

1.8
more details
Advertised vs Delivered
Customer service
Delivery Service
Price Affordability

Rating stats

Rating trend

Summary of Casper Customer Service Calls

55 TOTAL
CALLS
03:24 AVG CALL
DURATION
24% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Casper?

Shipping and Delivery Question:

  • “I bought a lamp on January 4, 2024 and the shipping shows it is somewhere in Woodbridge, waiting to be sent to Cobourg”
  • “Delivery”
  • “Awaiting shipment”

Product/ Service Question:

  • “Product missing from order”
  • “Brand new light not working”
  • “To buy a mattress”

Return/ Replace Question:

  • “Return”
  • “Dog bed cover replacement”

Refund Question:

  • “Refund short”
  • “Refund”

Request for Information Question:

  • “Pillow question”

Other Question:

  • “Mattress”
  • “Purchase”
  • “To know the timing of my test”

About

Summary

Casper is a privately held company which specializes in mattress manufacturing and distribution. It was founded in 2014. The headquarters is based in New York, United States. Casper offers queen, twin, full, and king size mattresses. It also provides pillows, sheets, duvets, and foundations. The company has financing solutions. Casper ships their products to the United States and Canada via UPS carrier. Free delivery option is possible. All products are shipped from facilities in California, Georgia, and Connecticut. The company accepts returns for exchange or refund within 100 calendar days of the purchase date. Available payment options are Visa, MasterCard, American Express, and Discover. It is possible to use PayPal service. Customer assistance is provided by email and by phone.

Casper reviews and complaints

Casper is ranked 95 out of 382 in Bed and Bath category

Area Served

USA

Compare Casper To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Mattress Firm image
1403 reviews
1.8
DreamCloud image
38 reviews
2.6
Nectar Sleep image
55 reviews
2.4
Write a review
Do you have something to say about Casper? What happened? What can we help you with?
Submit review Don't show this popup